Error Importing PST to a GroupWise Mailbox

Novell provides GroupWise as the messaging and collaborative software platform supporting various e-mail, instant messaging, and calendering like features. To facilitate importing Outlook PST (Personal Folder Storage) file to a GroupWise mailbox or archive on a workstation, one can use GroupWise Import Utility. This PST import utility is able to import PST items to any Caching, GroupWise Online or Remote mailbox. But for reasons like PST file corruption, this file import operation can fail sometimes. A corrupted PST is generally inaccessible by all means, which necessitates the use of a PST Repair Tool.

As an illustration of such problems, consider you need to import an Outlook PST from a specific destination to a newly created GroupWise mailbox. You download and install the GroupWise Import Utility for Microsoft Outlook. But when you start and try to run the utility for the target Outlook PST, it doesn't proceed and you receive an error message as below:

“Properties for this information service must be defined prior to use.”


The depicted scenario indicates that the import utility has failed to access Outlook PST, which can occur if the file is corrupt. The above error can occur in conjunction with another one suggesting that the Outlook PST is corrupt.

See Also:

How to Fix Error:

Try to access the Outlook computer on Windows client computer. If it shows typical behavior of corruption, you can take the following corrective measures as follows:

· Run Outlook Scanpst.exe (Inbox Repair Tool) utility for the affected PST. Scanpst.exe is a hidden file that you need to locate and then specify the path and name of PST to begin the PST Repair process.

· Check if you can open the PST. If yes, create a new PST and import items from the original PST to it and later to the GroupWise mailbox.

· Check for a backup that can be used to restore the lost data. If available and valid, you can delete the corrupted PST and use the backup to import.

· Use a third-party PST Repair Tool to scan and repair the damaged Outlook PST.

Outlook PST Repair is a reliable utility that repairs corrupted PST and restore it in the original format and view. This advanced outlook PST Repair tool has an interactive display, easy steps, and ability to recover all PST items. The tool supports MS Outlook 2016, 2013, 2010, 2007, 2003, 2002, and 2000 and is compatible with Windows 10, Windows 8, 7, Vista, XP, 2003, and 2000.

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